|Ovolo Publishing Main | Books A-Z | Housebuilder's Update | Links||View Shopping Cart | How to order|
How to orderAdd items to your Shopping Cart
The Shopping Cart is where you store items you intend to buy. You can always delete items from the Shopping Cart if you change your mind. When you find what you want (or what you might want) click the "Add to Cart" button on the item's product information page.
When you've added everything you want to the Shopping Cart, click "View Shopping Cart" in the top right-hand corner of the page.
To start filling in the order form, select a shipping method and click the "Checkout" button.
Fill in the order form/Payment
Enter your details and tell us where you'd like us to send your order if the delivery address is different from the biling address. Then click the "Click here to pay with your credit card/debit card" button.
Our system will then connect to a secure page of our credit card processor Worldpay. Choose a payment method and enter your credit card details. If everything is correct please click the "Make payment" button.
As soon as your payment is procesed you will receive a "Transaction Confirmation" from Worldpay by email, and an Order Confirmation from Ovolo Publishing Ltd.
All our titles are dispatched on the same or next working day by Royal Mail and should arrive at UK addresses within five days. You will receive a dispatch note as soon as we have sent your ordered titles.
Refunds policyOur 14 day no-quibble guarantee
Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase you can return it to us in resaleable condition within 14 days of the date you received the item, and we will issue a full refund for the price you paid.
How our refund policy works:
Once an item is returned for refund we will check that it is in original condition before confirming acceptance for full refund. We will then refund in the same form of payment originally used for purchase within seven working days.
If the refund does not appear on you next credit card/bank statement please email us at email@example.com for further assistance.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item and we'll reimburse your reasonable costs in returning it to us.
Please note that we extend the seven day legal right of EU customers to withdraw from any purchase to our full 14 days (which starts on the date the item is delivered).
Where you are withdrawing from a purchase within the 14-day period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item as charged. If the item is one of more than three items it will be refunded as a proportion of the total cost of postage for the order.
Where an item is returned that is not damaged and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery.
Please note that refunds can only be made to the original purchaser and by the same method as originally used.
Please also note that our refunds policy does not affect your statutory rights.
For all refund or payment questions/queries please contact our accounts department as follows:
1 The Granary
Tel: +44 (0) 1480 891777
Your Shopping Cart
Free UK delivery on orders over £51
» Track your recent order(s)
» Delivery times
» Delivery problems?
» Delivery Rates UK
» Delivery Rates Europe
» Delivery Rates World
» Refunds Policy
© Ovolo Publishing Ltd